Posts made in January 2015

Reviews: the Good, the Bad, and the Grateful

This doesn’t really fit in any category but I’m in a mood to write it.  Online reviews are an important part of doing business these days. We certainly get our fair share of the good and bad, but ultimately what’s important is our customer. We recently got a terrible review online. The guy gave a long and detailed description of a job gone bad and how terribly inept, unresponsive, etc, etc. we were. You can bet that got our attention and we looked into it right away.

customer reviews speech bubbleThe thing is that we couldn’t find this fellow in the system at all.  And we couldn’t find a job that fit the description around the time he mentioned.  Not to mention, anything that went as bad as this guy’s job could not escape notice around here.  We are certain something is wrong with the review.  Do not think I am saying we never mess up- a company this size has its share of problems (usually from some kind of lack of communication- it’s our constant challenge) but we try to be right on top of every problem.  We try to get things resolved quickly for everyone’s sakes, including our own.  But this review doesn’t ring right. Continue reading